Shop
Introduction
Anne • Your coach
Welcome to the store!
Become a
salesperson and manage our store.
Find out:
- the steps of the Business to Customer (B2C) sales process
- how to open and close a point of sale
Let's get started! One of you plays the role of the salesperson and the other plays the role of the customer. The wallet is for the customer.
1. Open your sales session
The salesperson
In the Point of Sales app, I open the register.
I don't forget to
check the cash 
at the opening of my cash register.
2. Sell items
The customer
Hello, I'll take three beech wood knobs.
The salesperson
Yes, of course. I'll add them in the Point of Sale.
Do you have a loyalty card to benefit from the 5% discount?
The customer
Here it is.
The salesperson
Thank you! How do you wish to pay?
The customer
By card please. I'll also need the receipt.
3. Sell an item with an invoice
The customer
Hello again, I'm going to take this item and would like an invoice.
The salesperson
No problem. Could you give me your company name, so I can find you in our customer database?
The customer
It's Azure Interior. I would also like to pay
immediately.
The salesperson
I will send the invoice by email.
4. Return a product to the shop
The customer
Hello, I would like to return these three doorknobs. They do not match my doors. Here is the receipt.
The salesperson
I'm sorry to hear that. I take care of refunding the
3 items via the Actions 
on my dashboard.
I also see that you paid by card, but is it ok if you receive the refund in cash?
The customer
Cash is fine! Thank you.
The salesperson
Here is your return receipt and cash amount.
5. Close the session and count the cash
The salesperson
It's already 6 p.m.! It's time to close the register and count the money in the cash register.
Why count the money at the opening and the closing?
If you have received 100€ in coins and bills during the day, you need to make sure that there is 100€ more in the cash register at closing time.
This allows you to check that you did not make a mistake when you gave the change. It also allows you to check that there has been no loss or theft.
6. Switch roles and open a new session
Anne • Your coach
Now the salesperson becomes a customer and vice versa. Open a new session.
The customer
Hello, I'll take the bamboo organizer.
The salesperson
Great! You're lucky, the item is on sale. I'll give you a 20% discount.
The customer
Ok, great news! I'll pay by card.